We have a customer that returns batteries. It's a man and woman couple. The man owns a salvage yard, so he takes junk cars and gets the batteries out of them. Afterwards, he returns the batteries for credit. Once we caught on to what he was doing, we banned him from the store. Now his wife does the returns at another store, she gets a new battery, and a return slip, and comes to our store to try to return the brand new battery. My boss told her to get lost, which is new for us.
The woman kept swearing that she has never done a battery return before in her life. It's funny. I did a return for her three days ago. She still tried to deny it when I told her that.
If someone is going to lie, they should at least try to remember that there is only one night service desk associate.
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